Policies & Procedures

Operation Hours

At JI Creative Studios, our days of operation are Monday through Friday, 9:00am-2:00pm CST

Consultations are Monday through Thursday from 4:00pm-6:30pm CST.

Holidays and/or Vacation closing will be announced in a sufficient amount of time.

Turn-Around Time

Here at JI Creative Studios, we make every effort to complete high-quality work in a timely manner for our clients. Due to the great demand of this company, turn-around times will be discussed with each client specifically and may vary based on client needs. Turn-around times are contingent upon any delays and/or changes.

Artwork/Ownership

Designs made by JI Creative Studios are customized and exclusive to each client. After the final design has been approved by you, the design will either be delivered electronically or shipped (See Shipping), depending on the nature of your project/order.

Digital files will be delivered in the format of a digital file (.PNG, .JPEG, and/or PDF file, unless otherwise requested).

If JI Creative Studios has arranged any form of payment arrangement, once the final payment has been submitted and/or received the asset will be sent to the client. During the drafting process, drafts may be sent to the client for approval that will include the JI Creative Studios official watermark. If drafts are used and final payment has not been received, the client will be held in violation and has breached the contract.

PSD/AI (or any raw files) are not included in pricing. If the client so desires to receive a raw file, the client agrees to pay 4 times the cost of the design.

Shipping

We offer free shipping on all orders over $100.

Local Pick up

We are located in Opelika, AL. Please be aware before selecting the Local Pick-Up option. If you select the Local Pickup Option, you will receive an email on pickup locations that you can choose from in the Opelika, AL area. Any order placed that is not able to pickup at either of the locations listed and you do not respond and/or reach out to follow-up on your order, your order will be restocked after 3 days as orders a non-refundable (See Refund Policy).

Refund Policy

Here at JI Creative Studios we make every effort to create high-quality design work that exceeds client expectations. However, because of the nature of created custom design work for our clients, and to protect the time and work provided by our designers, JI Creative Studios has a no refund policy.

In the event of a client requesting an exchange of goods, the client is allotted 30 days from the date of receipt to notify our designers. Once the 30 days has been extended, the client will be charged for additional product requested.

All sales are final. Exceptions are made in case of any damage incurred during shipping. If this happens, please contact me within 7 days of receiving your artwork at support@jicreativestudios.com .